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Customer Service Mastery: Delight Every Customer

Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours….But guess what – it’s not! Customer Service can make all of those goals come true, and doesn’t need to cost you anything except creativity and passion. 

Amazingly there are almost no official theories, tools or frameworks out there talking about Customer Care. For me, it’s one of the most powerful and underestimated marketing, sales and leadership areas. So, I have created a step by step course you can use to come up with original, cost-effective and unique ways to delight every customer and have them coming back to you time after time. Imagine if all your customers became repeat clients, and referred you to others many times over? You could fire your whole sales and marketing team! In my experience, most employees genuinely want to do a good job and make customers happy, but often don’t have the tools or empowerment to make it a reality. This course fixes that with simple, tried and tested ideas that have been working for decades. 

Who this course is for:

  • Anyone managing a company or team (now or soon) – whether big or small
  • Someone who wants to do Customer Care or management in their future career
  • People looking to grow their sales through customer referrals and repeat business
  • Businesses looking for inspiration on how to delight their customers and stand out from competitors
  • Suitable for product or service related businesses

Starter

$100.00

Introductions 

This section does not have any lessons.

Welcome to How to Build a Customer Service Strategy

Thinking Like a Customer

Damaging Your Customer Centric Strategies

The Customer Experience

Conclusion

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